Our Allocation Policy
Queens Cross Housing Association has approximately 4,500 rented homes in the North West of Glasgow and our vision is to provide ‘excellent housing in vibrant communities’.
Our housing stock is made up of a variety of property types including traditional tenement, multi-storey and new build housing. We are proud to operate in a multi-cultural area and aim to provide good quality rented accommodation to those in housing need. We are committed to building balanced and sustainable communities where people enjoy living.
The aims and objectives of our allocation policy are:
- to let good quality homes at affordable rents to those in the greatest housing need
- to provide a choice of housing to meet a diverse range of housing needs and where appropriate assist with housing support
- to promote, maintain and support sustainable communities through our allocation system
- to make the best use of our housing stock in line with good practice (e.g. minimising under-occupation)
- to work with Glasgow City Council to address the needs of people affected by homelessness
- to provide applicants with comprehensive information and advice about our allocation services and housing options
- to embed equality issues into allocation services
- to review our allocation policy regularly and consulting with our tenants, housing applicants and other stakeholders if policy changes are being considered
You can view our full Allocation Policy here.
Providers of social housing, such as councils and housing associations, are required to allocate their properties to the applicants in the greatest need for housing. This is set out in the Housing (Scotland) Act 2014.
When we receive your housing application, we will carefully consider your circumstances and we will award a priority band based on your level of housing need. If your circumstances change, we will review your priority band to make sure that it reflects your current situation. You may move into a higher or lower priority band following a change of circumstances.
We have four priority bands:
Platinum priority will be awarded to:
- Current Queens Cross Housing Association tenants who need to move urgently for their own safety
- Applicants in receipt of our Wellbeing services where it has been recognised that they would benefit by moving
- Tenants who require to be rehoused due to regeneration activity
- High-risk offenders who are subject to Multi Agency Public Protection Arrangements
- Applicants who have an exceptional housing need which is so unusual that it is not covered by our allocation policy
Gold priority will be awarded to:
- Applicants who are homeless and have been referred to us by Glasgow City Council
- Applicants who are leaving care and have been referred to us by the Social Work department
- Applicants with complex medical conditions or disabilities where their property does not meet their needs
- Social landlord tenants who are under-occupying their property by two or more bedrooms and want to downsize
- Applicants who are overcrowded by two or more bedrooms
- Applicants whose property has been assessed as being Below a Tolerable Standard by a Local Authority
Silver priority will be awarded to:
- Current Queens Cross Housing Association tenants who have experienced a relationship breakdown
- Applicants leaving active service with the Armed Forces
- Applicants who live in unsuitable housing due to a medical condition/disability but are not housebound and their life is not at risk due to their current housing
- Social landlord tenants who are under-occupying their property by one bedroom and want to downsize
- Applicants who are overcrowded by one bedroom
- Applicants who need to move to access medical treatment, for employment purposes, due to financial hardship or to be near relatives for support
- Private rented tenants or homeowners who are at risk of losing their home
- Private rented tenants whose property is in a poor condition
- Applicants who are experiencing relationship strain in their household
- Vulnerable tenants who are experiencing serious and persistent Anti-Social Behaviour and who have reported the issue to relevant parties
Bronze priority will be awarded to:
- Applicants who are assessed with none of the above housing needs but consider that they are unsuitably housed
Priority awards will be reviewed regularly and can be removed if you refuse offers of suitable housing that meets your needs.
The majority of our properties have one bedroom, therefore only in exceptional circumstances would a two bedroom property be allocated to a single person or couple. Due to a lack of larger accommodation, we will seek to select applicants whose household size makes the best use of the property.
The number of bedrooms we will allocate depends on the size of the household. We will calculate this on the following basis:
- 1 bedroom for each adult and their partner or spouse
- 1 bedroom for each 2 children (under the age of 10)
- 1 bedroom for each 2 children (under the age of 12) of the same gender
- 1 bedroom for any remaining member of the household and their partner or spouse
Applicants who require more bedrooms than we would normally allocate can tell us this on their application form. We will consider each situation on its own merit.